SAFE-STAY -HOTEL POLICY
At The Raj Vilas, Agra, the safety and well-being of our guests remain our top priority. In line with our customer-first approach, we have implemented enhanced hygiene and safety protocols, ensuring compliance with guidelines from WHO, the local administration, and the health department. We have also introduced flexible booking and cancellation policies to provide a stress-free experience.SAFETY & HYGIENE PROCEDURE
- Our property is open from all sides and not air-sealed, ensuring better airflow.
- All rooms are well-ventilated with individual air conditioning (No Central AC).
- Each room features openable windows for fresh air circulation.
- Every room is meticulously cleaned and disinfected after each stay.
- Contactless services and social distancing measures are in place to ensure guest safety.
- Open spaces and common areas are frequently sanitized.
- The majority of our staff resides on-site, further enhancing safety protocols.
- Temperature checks are conducted for all guests, staff, and personnel upon entry.
RESERVATION AND CANCELLATION
- Bookings can be made without any pre-payment.
- No cancellation charges apply.
- Any applicable cancellation fees can be adjusted for future bookings.
- Prepaid bookings can be rescheduled for future dates at no extra cost.
Your safety and comfort are our utmost priority. We look forward to welcoming you with the warmth and hospitality The Raj Vilas is known for.